Frequently asked questions

We are here to answer your questions. Please call (704) 532-7000 to learn more about Aldersgate, or to schedule your personal tour. We are excited to meet you!


Are pets allowed in the homes and apartments?

Aldersgate’s living options are all pet friendly. Plus, we have our own off-leash dog park and miles of trails and walking paths for owners to take their four-legged friends for a stroll. If you have mobility issues, you can schedule dog walking and discuss other pet care needs with Aldersgate At Home services.

Do residents park their personal vehicles at Aldersgate?

Personal vehicles are welcome at Aldersgate. We have many convenient parking options throughout our campus. With that said, many find that using a golf cart is a great way to get around the community, and others choose to walk or ride bikes.

Are there events for families?

As we as a society are opening back up as COVID cases decline, so will our events and activities for families and visitors. Check out our What’s Happening section for up to date info.

Will I need to change doctors?

No, Aldersgate makes it easy to continue seeing your current healthcare provider.

How do I join as an independent living resident?

  1. Residents join the community as active, independent adults by selecting a residence of their choice.
  2. Upon selection, a 10% deposit (of selected entrance fee) is made to hold their cottage, apartment or villa until move-in.
  3. Residents pay a one-time entrance fee prior to moving in, then an ongoing monthly service fee. These fees vary based on the style and size of the residence chosen and whether it is occupied as a single person or a couple.
  4. Residents move to Aldersgate and enjoy the freedom and peace of mind provided by not having to worry about home maintenance and/or burdening loved ones with potential future long-term care needs.

What is home care (Aldersgate At Home)?

Our home care, called Aldersgate At Home, provides clients and their loved ones with peace of mind, knowing that qualified team members are fulfilling needs and overseeing their plan of care every day. Our Registered Nurse (or RN) provides one-on-one visits with clients to ensure each client has an individualized, current care plan that is tailored to fit their personal needs. Our In-Home Nurse Aides follow the individualized care plan the Nurse designs in order to fulfill client needs in the comfort of their own home.

What services does home care (Aldersgate At Home) provide?

If needed, 24/7 services are provided by In-Home Nurse Aides.
Team members are trained in caring for individuals diagnosed with Alzheimer’s and dementia. This may include activities of daily living care (dressing, bathing, toileting, grooming), medication reminders, cooking/meal delivery, light housekeeping, transportation to appointments, dog walking and companionship. We also provide assistance in the home after a procedure or surgery. We also assist with hospice and end of life care. For complete details, please visit www.AldersgateAtHome.com or call Molly at (704) 532-7090 to learn more.

Is home healthcare by Aldersgate At Home covered by Medicare?

Home healthcare is covered by Medicare and insurance when it is prescribed by a physician. Most of the time, this service has an insurance cap or ends after the patient reaches their baseline allotment. However, it can be an ongoing service if the patient, resident or family wishes to pay out of pocket.

What is home health care?

Individuals utilize home health services after a short-term rehab stay in a skilled nursing facility. It includes physical, occupational and speech therapy; skilled nursing services; the administration of medications (may include injections), wound care and pain management; and the monitoring of health status.

What is a CCRC or a Life Plan Community?

A non-profit continuing care retirement community (CCRC), also known as a Life Plan Community, offers those aged 62+ access to both high-quality living and a full continuum of high-quality care. It’s a complete departure from the traditional “institutional” care of past generations. With our vast variety of extensive services, Aldersgate can focus on individual wants and needs with enhanced lifestyle, concierge amenities, wellness opportunities, fulfilling social experiences and rewarding cultural opportunities.

Independent living residents have peace of mind, knowing that if they or their partner need additional care, there’s a full continuum of health services available right where they live. These services include short-term rehabilitation after surgery or medical events, assisted living, long-term care with skilled nursing, memory care, home care and a wellness clinic.

Got Questions

If you are interested in more Lifestyle options at Aldersgate, please call (704) 532-7000 to schedule your own personal tour.